Voice mail fail
Jun. 20th, 2009 05:09 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
womzillaThis one bothers me every damn time I call them.
Yesteday I had to get a reauthorization for a refill on my nasal spray. Stupidly, I forgot that I can request that automatically through the CVS web site, so I call them on the phone. I call the direct line to the CVS pharmacy by my house--not the main store number, the pharmacy-specific number.
I get this voice-jail menu: "Thank you for calling CVS Pharmacy. To refill a prescription, press 1. If you are a doctor, press 2. To speak to the pharmacy, press 3."
I know from experience that pressing 1 will take me into the automated refill service--which is a great service, if I don't have a web browser, but there's no way out of it once entered. So I press 3.
Menu: "For pharmacy, press 1."
This makes three different ways I must indicate that I want to speak to a pharmacist before I am allowed to do so.
Arrgh! Utter morons. As someone who actually designs software for humans to use, I just want to press * on their RETINAS.
Yesteday I had to get a reauthorization for a refill on my nasal spray. Stupidly, I forgot that I can request that automatically through the CVS web site, so I call them on the phone. I call the direct line to the CVS pharmacy by my house--not the main store number, the pharmacy-specific number.
I get this voice-jail menu: "Thank you for calling CVS Pharmacy. To refill a prescription, press 1. If you are a doctor, press 2. To speak to the pharmacy, press 3."
I know from experience that pressing 1 will take me into the automated refill service--which is a great service, if I don't have a web browser, but there's no way out of it once entered. So I press 3.
Menu: "For pharmacy, press 1."
This makes three different ways I must indicate that I want to speak to a pharmacist before I am allowed to do so.
Arrgh! Utter morons. As someone who actually designs software for humans to use, I just want to press * on their RETINAS.
